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Product Conditions

New  |  Refurbished  |  Recertified  |  Open Box  |  Used  |  FAQs


This page outlines the product condition terms used on this site and what you can expect to receive in a shipment from MyDigitalDiscount.com.

Please read product descriptions carefully before placing your purchase. Any exceptions to an item's condition outside of manufacturer information will be provided at the top of the listing, in the product description.

Have questions about a product's condition? Please call or email customer service for assistance.


New

New products are items we receive directly from manufacturers, distributors, or third-party suppliers in unused, unopened or sealed, and undamaged condition in their original packaging.

Generally, new products come in retail packaging, including all advertised components, documentation, and manufacturer warranty.

We also offer new, unused original equipment manufacturer (OEM) variants of commercial product lines that often come alone in frustration-free packaging with a limited warranty from MyDigitalDiscount.com.


Refurbished

Refurbished products are items returned to have parts replaced or updated and restored to their original working condition by the manufacturer or an approved third-party refurbisher.

Sometimes called refurbed, reconditioned, or remanufactured, refurbished products differ from "used" products having been professionally inspected, cleaned, and renewed following manufacturer specifications.

What qualifies as a refurbished product?

  • Returned or recalled products that have a slight defect or faulty part that require correction or replacement.
  • Products returns from product/device trade-in programs.
  • Products provided to customers for trial or demonstration purposes.
  • Products used at trade shows, customer events, or solution centers.

Please note, refurbished products may not include original packaging, advertised components, accessories, software, or documentation.

Additionally, refurbished products do not come with original manufacturer warranty or technical support but include a limited warranty from MyDigitalDiscount.com.


Recertified

Recertified products are previously-purchased items returned to the manufacturer that, after a thorough inspection by qualified technicians, meet new product functionality standards without undergoing part replacement or repair.

What qualifies as a recertified product?

  • Returns or canceled orders where fully-functional products leave the manufacturer's warehouse and can no longer be sold as new.
  • Products where the packaging was damaged in shipment and returned for replacement.
  • Overstock products returned to make room for new product lines.
  • Products returns from product/device trade-in programs.
  • Products used at trade shows, customer events, or solution centers.

Please note, refurbished products may not include original packaging, advertised components, accessories, software, or documentation. Some may also have minor cosmetic marks, scratches, or other blemishes that can be seen but do not affect product performance.

Additionally, recertified products do not come with original manufacturer warranty or technical support but include a limited warranty from MyDigitalDiscount.com.


Open Box

Open-box products are items that have had their packaging opened, protective seal broken, or shrink-wrap removed to inspect the product or verify contents.

Open-box products are often new, unused, or lightly used in like-new condition with no signs of cosmetic or functional defect.

What qualifies as an open box product?

  • Unused products where the packaging was damaged during shipping.
  • Unused products where the packaging was damaged in our warehouse.
  • Customer returns in which they ordered the wrong product, changed their mind after receiving the product, or opened the box but never used the product.
  • Shelf pulls and buy-back items.
  • Products that were used as display models.

Please note, open-box products may not include original packaging, advertised components, accessories, software, or documentation.

Additionally, open-box products do not come with original manufacturer warranty or technical support but include a limited warranty from MyDigitalDiscount.com.


Used

Used products are items that were previously opened and put to use in some fashion but are still fully operational and functions as intended. Minor cosmetic markings, scratches, and other blemishes may be present.

Details on the degree of use and physical condition of each used product will be clearly noted at the top of the listing, in the product description.

What qualifies as a used product?

  • Customer returns where the product was used/tested briefly and deemed incompatible or unsatisfactory.
  • System/factory/working pulls - hardware removed from a computer/machine/device either to be replaced during an upgrade or to save a working part from an old/failing/dying system.
  • Products returns from product/device trade-in programs.
  • Products used at trade shows, customer events, or solution centers.

Please note, used products may not include original packaging, advertised components, accessories, software, or documentation.

Additionally, used products do not come with original manufacturer warranty or technical support but may include a limited warranty from MyDigitalDiscount.com.


Frequently Asked Questions (FAQs)

Where can I find details about a product's condition on MyDigitalDiscount.com?
The product condition is located directly under the product title on each product page. Any additional or listing-specific condition details will be noted at the top of the listing, in the product description.

How do I know what comes with a refurbished/recertified/open box/used product?
Included items are listed in the Package Contents section, located directly under the Specifications section, on each product page. Further, any notable additions or exclusions will be clearly detailed at the top of the listing, in the product description.

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