Home : Order Cancellation Policy

Order Cancellation Policy

Canceling a MyDigitalDiscount.com order must be done over the phone with a My Digital Discount customer service representative. At that time, he or she will walk you through the cancellation process and close out your order.

Cancellation requests via email are also accepted but we strongly suggest calling, whenever possible, to assure your order is cancelled immediately to halt shipping.

Canceling an order before the product has shipped

MyDigitalDiscount.com does not charge a cancellation fee on orders closed prior to shipping. We follow up each cancellation request with a revised invoice email stating that the order is closed for your records.

Because MyDigitalDiscount.com does not charge your account until the item is shipped, we will simply close out your order upon notification.

Canceling an order after the product has shipped

In the event an order is canceled after the package has already left the warehouse, the customer will be subject to reimburse My Digital Discount for all fees incurred during the shipping and handling process. This will include the original shipping cost, the intercept fee from UPS, and treaded as a returned item.

Reinstating a canceled order

Canceled orders can be reinstated at any time. Simply, contact a My Digital Discount customer service representative for assistance in reactivating your order.

Home : Order Cancellation Policy