: Tech Support

Tech Support

Tech Support

Product FAQs | Product Videos | Contact Technical Support | Guides & Downloads

Product FAQs

Due to the advanced nature of technical support questions, it's difficult to cover every inquiry we receive but we have added tutorials for some of the more frequently asked questions below.

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Product Videos

My Digital Discount is currently working to create a library of tutorial videos on our YouTube page to assist our customers with issues they are having or clarify which product is best for their needs. Below are our first videos centered around installing RunCore Solid State Drives.

Featured Videos

Request a Review

If you would like to see a review of any product available on, simply let us know on our Request a Product Review page.

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Contact Technical Support

Contact the My Digital Discount Technical Support team by calling Toll Free, 1-866-217-1800 and dialing extension 2 or leave a message by using the form below.

When leaving a message, please explain the trouble you are experiencing with as much detail as possible to help our team fully understand the issue at hand. When possible, please include specifications of the device or computer you are using the product in. Thank you.

Tech Support Help

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Guides & Downloads

Right click and choose "Save Link As" to download the files below.


Firmware (FW)


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Express Delivery Notice
All orders necessitating same day shipping must be placed before 3:00 PM EST.
In extreme circumstances an order placed after 3:00 PM EST can be shipped the same day but must be confirmed by phone and may incur a processing fee.
All other orders will be shipped within 0-2 business days of the order date pending product availability.


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