Share

FAQ

FAQ

My Account | Pricing, Discounts & Rebates | Payment Methods & Sales Tax | Placing an Order | Returns, Exchanges, Cancellations & Refunds
Products | Availability | Shipping | Contact Help | eBay Store & Auctions | Amazon Listings


My Account

Do I need to create and account with MyDigitalDiscount.com to place an order?
No sign up is necessary when checking out with PayPal Express Checkout. Simply choose one of the two checkout options on the Shopping Cart page and you will be transferred to the site you've chosen to finalize your order. Utilizing this method will not allow you to track your order or view your order history on MyDigitalDiscount.com but you will still receive status update and shipping emails for your order.

If you have an existing MyDigitalDiscount.com account or would like to sign up for one, you can process your order via credit card or PayPal though the My Digital Discount checkout button on the Shopping Cart page. Signing up for an account allows you to view your order history and track your package straight from your account on MyDigitalDiscount.com as well as receive status update and shipping emails for your order.

Does MyDigitalDiscount.com sell or release my personal information?
No. Your name, address, email address, payment information any other personal information will never be rented or sold to any third party unless required by law. Please read our Privacy Policy for more details.

How do I create an account on MyDigitalDiscount.com?
To create an account, simply visit the Customer Registration page and fill out your personal information. Upon submission, you will then receive a confirmation email verifying that you have signed up with MyDigitalDiscount.com.

Can I change my MyDigitalDiscount.com username?
No. MyDigitalDiscount.com usernames cannot be changed so we strongly suggest giving some thought to your My Digital Discount username before clicking the Submit button on our Customer Registration page.

I forgot my password. How can I retrieve it or get a new one?
If you have forgotten the password for your MyDigitalDiscount.com account, visit our Password Recovery page to enter the username and email address associated with the account. An email with a copy of  your login details will be sent to the email address provided.

If you have forgotten either the username or the email address used to sign up with MyDigitalDiscount.com, contact our support staff through our Customer Service page and they will provide you with a new temporary password to access your account.

Why does MyDigitalDiscount.com verify my shipping address?
My Digital Discount verifies your shipping address to ensure that all orders are being shipped to a current and deliverable address for the shipping methods we offer.

Does MyDigitalDiscount.com have a email list that I can subscribe to?
Yes. Our newsletter signup box is located in the left hand column of every page on MyDigitalDiscount.com, directly below the shopping cart area.

How do I unsubscribe from the MyDigitalDiscount.com mailing list?
Simply click the unsubscribe link at the bottom of the last email you were sent to be removed from our subscription list.

Are there any other places I can get My Digital Discount news?
Yes, My Digital Discount can now be found on Facebook and Twitter! Become a fan by clicking "Like" on Facebook.com/MyDigitalDiscount or follow us on Twitter.com/MyDigital for the latest news, stock updates, and exclusive deals.

Return to top


Pricing, Discounts & Rebates

Does My Digital Discount offer special pricing for school, organization, business or government orders?
Yes, visit our Quantity Pricing page for details on how to request a quote through MyDigitalDiscount.com or, if your order is time sensitive, contact a sales representative directly using our Customer Service page.

Does My Digital Discount offer special pricing for individuals placing bulk orders?
Yes, visit our Quantity Pricing page for details on how to request a quote through MyDigitalDiscount.com or, if your order is time sensitive, contact a sales representative directly using our Customer Service page.

Will MyDigitalDiscount.com match the price of an item if I find it elsewhere at a lower price?
We at My Digital Discount pride ourselves on bringing our customers top of the line products at the lowest price possible. If you have found a better price at one of our competitors, let us know and we do our best to meet or beat that price. Please review our Price Match Policy page for more details.

The product I want to buy has a Mail-In Rebate. Can the discount be taken off my total during checkout?
No. Being only the intermediary for this type of offer, My Digital Discount is unable to subtract the rebate discount from your shopping cart total.

Mail-In Rebates are special offers between a customer and manufacturer that can only be redeemed after your purchase on MyDigitalDiscount.com. My Digital Discount simply provides our customers with the invoice and rebate information necessary to claim the product rebate.

While each manufacturer has their own rules, they oftentimes require the customer to mail proof of purchase along with a UPC code to verify they have purchased the correct item during the rebate period. Once that happens, the customer will then be refunded the rebate amount directly from the manufacturer.

For more information on Mail-In Rebates offered on MyDigitalDiscount.com, contact a My Digital Discount representative through our Customer Service page.

Return to top


Payment Methods & Sales Tax

What payment methods are accepted on MyDigitalDiscount.com?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

Is my Credit Card information safe?
Yes, with 128-bit Secure Sockets Layer (SSL) encryption from Comodo all orders placed on MyDigitalDiscount.com are safe and secure. Read our Privacy Policy for more information.

Does MyDigitalDiscount.com charge sales tax?
Yes, but only for U.S. customers having their item shipped within New York State. If you are in New York State but have the order shipped outside of the state, no tax is applied.

If you are shipping the order outside of New York State and have been charged sales tax, please contact a My Digital Discount representative through our Customer Service page to correct the issue.

Does My Digital Discount accept purchase orders from organizations?
Yes after proper authorization, please contact us though our Customer Service page for more details.

The organization I represent is tax exempt. Can I place an order without being charged sales tax?
Yes, you can. Simply provide My Digital Discount with documentation of your organization's tax exempt status via fax at 315-343-0494 after placing your order. To confirm that your fax was received, simply contact a My Digital Discount representative through our Customer Service page.

Can I obtain a price, stock, or shipping quote from MyDigitalDiscount.com?
Yes. Simply visit our Request A Quote page and follow the directions to submit a quote electronically or, if the request is time sensitive, contact us directly through our Customer Service page.

When will I be billed for my order?
My Digital Discount does not charge your credit card or PayPal account until your order is processed and ready to ship.

Can I pay using a check, money order, or bank wire?
In special circumstances, My Digital Discount may accept payments made by cashier's check, money order, or bank wire. We do not accept personal checks. Please contact a My Digital Discount representative through our our Customer Service page to pay using one of these methods.

Why was my credit card declined when I know for certain that I have the funds available?
My Digital Discount does not receive information regarding the reason why a card is declined during processing. To resolve this issue, please contact your credit card company and verify that your card is authorized to make a purchase for the total amount of your order. Once verification is given from the credit card company, simply contact us through our Customer Service page to verify your information and re-run your card.

I placed one order but I noticed two charges on my statement. Why is that?
Often times, the activity seen on your statement is simply an authorization from our company to assure that the card is valid. Authorizations are not charges and My Digital Discount does not take money from your account when placing an authorization. If you are unsure whether we have incorrectly charged your account, please contact us through our Customer Service page and our support staff will help answer any questions you may have.

I noticed some charges from your company that I did not make or authorize. What should I do?
If you notice a strange charge from My Digital Discount, please contact us immediately through our our Customer Service page where our support team will provide you with more information and help you troubleshoot the issue at hand.

Why is my order being held if the bank shows the charge was approved?
What you are looking at is a credit card authorization. My Digital Discount needs to take this authorization to prove that an order is valid. If you see this authorization but have not been provided tracking information for your order, please check the product page to confirm whether or not it is back ordered. If not, simply contact us through our Customer Service page for your order tracking information.

Return to top


Placing an Order

How long does it take to process an order?
Orders are usually filled within 1 business day. If an order is placed before 3PM EST, and all items are in stock, your order will be processed and shipped in the same day. For orders placed after 3PM EST, and all items are in stock, the package will be shipped the following day.

Please call to confirm any order placed after 3PM EST that necessitates same-day overnight shipping.

If an item is out of stock, the order will be held until the part comes back into stock and the customer will be notified via email.

What type of security features does MyDigitalDiscount.com use to safeguard my information?
MyDigitalDiscount.com utilizes 128-bit Secure Sockets Layer (SSL) Encryption from Comodo to ensure a safe and secure shopping experience for all customer transactions. You can also review our Privacy Policy for more details on how we keep the information you provide safe.

Do I need to create and account with MyDigitalDiscount.com to place an order?
No sign up is necessary when checking out with PayPal Express Checkout. Simply choose one of the two checkout options on the Shopping Cart page and you will be transferred to the site you've chosen to finalize your order. Utilizing this method will not allow you to track your order or view your order history on MyDigitalDiscount.com but you will still receive status update and shipping emails for your order.

If you have an existing MyDigitalDiscount.com account or would like to sign up for one, you can process your order via credit card or PayPal though the My Digital Discount checkout button on the Shopping Cart page. Signing up for an account allows you to view your order history and track your package straight from your account on MyDigitalDiscount.com as well as receive status update and shipping emails for your order.

Why do I have to give my phone number when I place an order on MyDigitalDiscount.com?
We ask for your phone number so that we have an alternative method to contact you easily if there is any issue with your order.

Can I preorder a product that is not yet in stock?
Yes. Preordering a product guarantees that you will be one of the first to receive the product when we get it in stock. My Digital Discount ships on a first-come, first-served basis meaning that the earlier an order is placed, the sooner the order will be fulfilled.

Please note, My Digital Discount does not charge your credit card or PayPal account until your order is processed and ready to ship.

Can I order an item that is on backorder?
Yes. Ordering a product that is on backorder puts you on a list to ensure that you will be one of the first to receive the product when we get more in stock. My Digital Discount ships on a first-come, first-served basis meaning that the earlier an order is placed for a backordered product, the sooner the order will be fulfilled.

Please note, My Digital Discount does not charge your credit card or PayPal account until your order is processed and ready to ship.

Does MyDigitalDiscount.com accept phone, fax, email, chat or mail orders?
In addition to orders placed on the website, My Digital Discount accepts phone orders where our customer service team will assist you in placing an order and process the transaction during your call. Purchase orders are also accepted via fax or email.

Live chat is only used for updates of existing orders, no new orders can be accepted via this method. All contact options can be found on our Customer Service page

I have a coupon code, where do I use it?
When checking out with credit card or PayPal simply enter the coupon code on the Shopping Cart page.

I don't see the shipping option I would like at checkout. What do I do?
Contact us through our Customer Service page to speak with a My Digital Discount representative. They will be happy to clarify all shipping options to your destination.

If an order is being placed during off hours, with no one available to answer your question, feel free to place the order choosing the Local Pickup option and state your preferred shipping method in the Customer Notes/Memo section during checkout so we can adjust your total accordingly. A My Digital Discount employee will contact you if your shipping request is unclear or the preferred option is unavailable.

I am experiencing trouble with my shopping cart. What can I do?
Simply contact the My Digital Discount support team through our Customer Service page. They will assist you in troubleshooting any difficulty you're having or take your order over the phone if the issue persists.

What happens if some of the items I order are in stock and some are not?
In the case that one of the items chosen is on preorder or backorder, your full order will be held until it can be filled completely. We do not send partial shipments unless contacted by the customer and asked to do so over the phone or email. Additional shipping charges may apply to split shipments.

Additionally, if we unexpectedly stock out of an item or there is a delay in your order, you will be notified via email or phone by our customer support staff.

Will I receive a confirmation email?
MyDigitalDiscount.com sends two confirmation emails. First, your order confirmation email is sent directly after your order is placed successfully. The second is the shipping confirmation email which is sent when the label for your package is created. Please allow up to 24 hours for tracking information to appear online.

How can I check my MyDigitalDiscount.com order status online?
If you signed up for an account with MyDigitalDiscount.com prior to checkout, simply visit your Order History page to see the latest status update on your order. If you placed your order without signing up, please contact us though our Customer Service page for order status updates.

I checked my account history online and did not see my order. Why?
It can take up to 30 minutes for your order to appear in your order history. Please check back later to verify your order. If your order does not appear on the Order History page after that time, please contact us though our Customer Service page for more information.

I think I may have accidentally placed a duplicate order. What should I do now?
If you think you may have placed a duplicate order, immediately notify us of the issue by phone or live chat using our Customer Service page.

Because email delivery can be unreliable, duplicate orders need to be canceled by phone or live chat, no exceptions.

I ordered the wrong product and it has not yet been shipped, what steps should I take?
If you think you may have ordered the wrong product, immediately notify us of the issue by phone or live chat using our Customer Service page. At that time, our support team will assist you in modifying or canceling your order.

Because email delivery can be unreliable, incorrect orders need to be modified or canceled by phone, no exceptions.

I ordered the wrong product and it has already been shipped, what steps should I take?
Explain the issue to our customer support team through on of the options on our Customer Service page. A representative will then walk you though your options and assist you in getting the correct item shipped out and the incorrect package shipped back to us. Please do not simply refuse the package, doing so will result in additional processing fees that will be charged to your account.

Return to top


Returns, Exchanges, Cancellations & Refunds

How do I return/exchange/replace an item?
Simply follow the instructions on our Returns Policy page and a customer service representative will assist you in setting up a Return Merchandise Authorization (RMA) number to assure a speedy return.

Who pays for the return shipping charges?
When returning product to MyDigitalDiscount.com, the customer is responsible for paying the shipping cost to send the package back to My Digital Discount. In the case that the replacement is issued, My Digital Discount will then cover the shipping back to the customer.

Where do I send the products that have been approved for return?
All approved product returns need to be shipped to the address below. We highly recommend choosing a shipping method that can be tracked and insured through UPS, FedEx, or the United States Postal Service.

MyDigitalDiscount.com
185 East Seneca St.
Oswego, NY 13126

I checked the tracking and my return has made it back to MyDigitalDiscount.com. What happens now?
If you followed the return process as outlined on our Returns Policy page, you will receive an email update as soon as the return is processed in our system. If you refused the package or returned it without authorization from a My Digital Discount representative, there may be a delay in resolving the situation. To receive an update on the status of your return, contact us though our Customer Service page and our support team will provide you with the latest information available.

What can I do if I have found defective or damaged items in my order?
Simply contact our support team though our Customer Service page to explain the issue. At that time, they will assist you in setting up an Return Merchandise Authorization (RMA) number or filing a claim with the shipping carrier.

Does MyDigitalDiscount.com offer in-store credit?
Yes. All products purchased on MyDigitalDiscount.com can be returned for store credit, to be used at a later date, as long as those products are returned in accordance with our Returns Policy and within the allotted warranty period for each product.

How do I cancel my order?
Please read our Order Cancellation Policy for instructions on how to cancel your order.

Is there a fee to cancel my order?
My Digital Discount does not charge an additional fee for orders cancelled prior to being shipped. If an order is cancelled after it has already been shipped, fees may apply. Please read our Order Cancellation Policy for more details.

Can I reactivate an order that has been cancelled?
Yes, simply contact us though our Customer Service page with your original order number and a My Digital Discount representative will assist you in reinstating your order.

I no longer want my order. Can I just refuse the package?
We ask to first contact us though our Customer Service page to verify the best course of action. If an order is refused without speaking to a My Digital Discount representative, a refund will be issued to the customer (minus the initial shipping cost to the destination, the return cost to My Digital Discount, and any taxes charged) when the package arrives at our facility.

Customers who knowingly disregard My Digital Discount's return policies will be subject to account restrictions or deactivation.

How do I get a refund on my item?
My Digital Discount is committed to getting each customer the part they were looking for but, in the event that a product cannot be replaced or an alternative cannot be determined, we can issue a refund for the price of the product. Please read our Returns Policy page for more information.

How long will it be before a refund/credit actually appears on my credit/debit card?
Credit for refunds generally appear within 2 to 3 days but may take up to 30 days.

I returned an item but my PayPal account was not credited. What can I do?
Simply contact us though our Customer Service page and our support team will help resolve the situation.

What can I do if the incorrect amount was refunded to my credit card?
If you feel an error has been made, please read our Returns Policy to familiarize yourself with our terms. If you still believe the amount is incorrect after doing so, simply contact us though our Customer Service page and our support team will help resolve the situation.

The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
In most cases, yes. Please read our Price Protection Policy for more details on product eligibility and instructions on how to properly request a refund.

The product I am returning has important/confidential/personal information on it, will it be safe to return?
My Digital Discount guarantees that all returned products subject to inspection are formatted prior to testing therein erasing all data from the product unless otherwise instructed by the customer. All product returns for replacement are securely packaged and sent to the manufacturer where they are immediately stripped of parts for further testing and research, eliminating all chance of your information being passed along to another user.

I still don't feel safe about returning the product with my information on it. How can I remove it before I send it back?
Please contact our Technical Support team and they will provide suggestions for your data removal.

Return to top


Products

Are the products listed on MyDigitalDiscount.com new?
All products sold on MyDigitalDiscount.com are brand new and factory sealed (when applicable) unless otherwise noted in the product title or description.

Does MyDigitalDiscount.com sell refurbished, recertified or open box products?
Yes, My Digital Discount offers refurbished, recertified and open box products. The condition of a product can be found directly under the item name along with a quality grade rating detailing the history of each item.

Can MyDigitalDiscount.com tell me if the products I am looking to purchase are right for my needs?
Yes. If you have a question regarding product compatibility, simply contact us through our Technical Support page and we will try and answer your question to the best of our abilities.

While MyDigitalDiscount.com attempts to provide as much compatibility information as possible for the products we offer, it is ultimately the customer's responsibility to ensure that a product or device will function properly with any existing equipment they may have when making a purchase.

Does My Digital Discount offer technical support on their products?
Yes, our support team is ready to assist you with any technical question you may have before or after placing order. Simply visit our Technical Support page or contact us through our Customer Service page for assistance.

Can MyDigitalDiscount.com test parts or assemble a system using the components I purchase?
In most cases, yes. To request for a product to be tested or assembled, contact us through our Customer Service page, preferably before placing your order, to explain your needs to our support staff.

Who upholds the warranties shown in MyDigitalDiscount.com product descriptions?
Product warranties shown on MyDigitalDiscount.com are the responsibility or the corresponding product manufacturer. If a product needs service, repair, or replacement in the stated warranty time frame the customer will need to contact the manufacturer directly with the issue they are experiencing.

If the manufacturer does not have a branch in the U.S., My Digital Discount will make an exception.

For a full list of Manufacturer support pages, visit our Customer Service page.

Does MyDigitalDiscount.com provide contact information for the manufacturers whose products they carry?
Yes, simply visit our Customer Service page to view a full list of links for each of the manufacturers we offer.

Can I suggest a product to offer on MyDigitalDiscount.com?
Absolutely, My Digital Discount is always on the lookout for new products to add to our ever-expanding online catalog. If there is a product that you'd like to see on MyDigitalDiscount.com, visit our Customer Service page and send us your suggestion.

Can I special order a product through My Digital Discount that is not currently listed on MyDigitalDiscount.com?
Yes. We accept order requests for a wide variety of products not found on MyDigitalDiscount.com. Simply let us know what you're looking for, including brand and part number if possible, using our Customer Service page and My Digital Discount representative will contact you with pricing and/or possible alternatives.

Is there a way I can try out a product on loan to test or review?
Yes, simply visit the My Digital Discount Loaner Policy page, read our terms and conditions, and submit a request for your product of choice. upon submission, a customer service representative will contact you within 24-48 business hours with a response to your request.

Return to top


Availability

What does Backorder mean?
Backorder simply means that we have currently sold out of a product but are expecting another shipment at a later date. Whenever possible, backordered products will provide an estimated time of arrival (ETA) in which we expect our next shipment to arrive. If a product does not have a backorder ETA, please check back at a later date or click the "Notify me when available" button to receive a notification email as soon as the product is in stock.

All orders placed for backordered items are placed in a queue to be shipped on first-come, first-served basis upon the arrival of our next shipment. Due to the high demand of the products we offer, we strongly advise placing an order for a product as soon as possible to guarantee earliest possible delivery.

What does ETA stand for and what does it mean?
ETA is an abbreviation for estimated time of arrival. This means that we are expecting a shipment to arrive at a certain time, but we are unable to guarantee it on the exact date posted on MyDigitalDiscount.com. Products can arrive before or after the ETA date posted, it is simply an estimate to help give customers who are waiting a better idea of when the product be arriving.

The ETA I was given for the next product shipment has been changed or pushed back. Why?
ETAs are only an estimated dates of arrival and may be changed without notice as a result of extended manufacturer product testing, shipping delays from the manufacturer, customs review, or other weather related issues. If your order is time sensitive and this delay has caused an issue of any kind, please notify us through our Customer Service page for possible alternatives.

Is the stock availability on MyDigitalDiscount.com guaranteed when I place my order?
MyDigitalDiscount.com does not currently feature a real-time shopping cart therefore, due to the high demand of the products we offer, it is possible to stock out of an item before the status can be updated online. As website orders are filled in the order they are received, any remaining orders that cannot be filled will be placed on backorder and the customer will be notified via phone or email within 24 hours.

If your order is time sensitive, please contact us through our Customer Service page to verify stock before placing your order.

The product I ordered was on preorder. When will I get it?
Please visit the product page of the item ordered for the latest shipment ETA. If a product page does not have a ETA, contact us through our Customer Service page for further information. As soon as our shipment arrives, orders are immediately processed and shipped out in the order each was received with the shipping method chosen during checkout.

Return to top


Shipping

What types of shipping do you offer?
MyDigitalDiscount.com currently offers UPS and USPS (United States Postal Service) shipping options for both domestic and international orders.

Alternative shipping methods, such as FedEx, are available upon request. Please see our Shipping Information page for more details.

How is shipping cost calculated?
Shipping prices on MyDigitalDiscount.com are determined by weight, dimensions, distance from New York, and the carrier's ability to determine whether the address is 'out of area.'

Does MyDigitalDiscount.com ship internationally?
Yes, we offer worldwide shipping to all countries across the globe.

Are customs and brokerage fees included in the Shipping and Handling cost?
No. The Shipping and Handling fee on MyDigitalDiscount.com covers only the packaging of the item plus the cost we incur to ship the order. The destination country determines all duties and taxes during the customs process.
 
All duties and taxes on international shipments are the responsibility of the customer. Any bills or invoices that MyDigitalDiscount.com incurs regarding duties or taxes will be charged to the customer's credit card. We strongly advise that all international customers familiarize themselves with their country's import fees before placing an order with My Digital Discount.

Can I include instructions for the delivery person to follow?
Yes. If you have a preferred location to leave your package, be sure to include detailed instructions of where you would like the package delivered to in the Memo/Comments/Customer notes section during checkout.

How long will it take for my package to be delivered?
Shipping times vary for each shipping option we offer. Please read our Shipping Information page to view the estimated shipping time for the various methods provided by each carrier to your destination.

Why doesn't my package say MyDigitalDiscount.com as the sender?
This is simply a precautionary measure taken by My Digital Discount to try and prevent tampering or theft of your package during shipping.

I requested UPS shipping and my package was shipped via USPS. Why?
UPS orders may be changed, without notice, to the closest matching USPS service if a package is unable to be delivered to a PO Box or the ship-to address is rejected by our system for any reason. This change is made to make sure each order is fulfilled in a timely manner.

Does My Digital Discount provide a tracking number for my order?
Yes, all packages shipping from MyDigitalDiscount.com include either a Delivery Confirmation (DC) Number or Tracking Number depending on the shipping option chosen at checkout.

When an order is processed and shipped, your DC or Tracking number will be sent to the email address provided during checkout. Additionally, if you sign up for a MyDigitalDiscount.com account, you can access the DC or Tracking number for each invoice on your Order History page.

If, for any reason, tracking is not included in your invoice, simply contact us through our Customer Service page and we will provide you with that information.

How and where can I track my package?
Delivery Confirmation or Tracking numbers provided by My Digital Discount can be tracked online at at either USPS or UPS.com.

If your order was shipped via USPS: Click here to enter your Delivery Confirmation number in the box labeled "Enter Label/ Receipt Number" and press the "Go" button.

If your order was shipped via UPS: Click here to enter your 24-digit Tracking number in the the box labeled "Tracking or InfoNotice Numbers" and press the "Track" button.

My tracking information says the package is going to the wrong address. What do I do?
Immediately contact our support team through our Customer Service page and, if possible, they will assist you in rerouting the package.

I just received my tracking email but when I checked the number online it said there in no history of this package. Why is that?
Tracking number emails are sent to customers as soon as the order is processed and the label is created. Tracking information can take up to 24 hours to appear online after a label is created. Because tracking updates can take up to 24 hours to appear online after the label is created, we ask that you please wait before contacting us for an update. If there is no update on your package after that time frame, please contact us through our Customer Service page and a support representative will provide you with a status update on your order.

Why does my tracking only say "Information Received"?
"Information Received" means that the label has been created and is either awaiting pickup or has been picked up and waiting for the package scan data to appear online. Because tracking updates can take up to 12 hours to appear online after the package is scanned, we ask that you please wait before contacting us for an update. If there is no update on your package after that time frame, please contact us through our Customer Service page and a support representative will provide you with a status update on your order.

My tracking number is not working. What should I do?
If you experience any problems using your provided Tracking Number or Delivery Confirmation on UPS.com or USPS.com, simply contact us through our Customer Service page. At that time, our support team will look into the issue.

I know my package has shipped but there seems to be a delay. Who do I contact?
If there is a question regarding a shipment while the package is in transit between MyDigitalDiscount.com and the customer, we ask that all customers contact the shipping provider first for more information. Delays in shipments due to the shipping provider are out of the hands of My Digital Discount and need to be taken up with the provider directly.

The tracking for my order says the package has been delivered, but I never received it. What can I do?
First, we suggest tracking your package directly using either UPS.com or USPS.com because of the detailed information they both provide.

If your package was delivered to a business address, we suggest asking around to make sure no one has signed for your package and placed it somewhere that you were unaware of. For residential areas, we suggest contacting your neighbors to make sure that package was not mistakenly left with them instead.

If you think that your package is lost, contact us through our Customer Service page and a support representative will assist you in filing a claim with the chosen carrier.

Why was a notice left on my door instead of my package?
While My Digital Discount does not require signature confirmation on our packages, it is ultimately up to the carrier's discretion whether or not it is safe to leave the package. Simply follow the directions on the notice and a driver will attempt to redeliver the package either the next day or at a specified date.

In the case of USPS, you can also choose to pick up your package directly at your local Post Office.

Can I request signature confirmation for my package?
Yes, simply call using our Customer Service page to have signature confirmation included on your order. Additional fees may apply.

What should I do if an item is missing from my package?
If your package arrives and find that an item is missing from your order, please keep the package intact and contact a My Digital Discount representative though our Customer Service page to report the problem.

I think my package has been lost. What can I do?
If you think that your package is lost, contact us through our Customer Service page and a support representative will assist you in filing a claim with the chosen carrier.

My package was damaged in shipping. What can I do?
If your package is damaged upon shipment, please keep the package intact and contact our support staff though our Customer Service page to report the issue.

I have a UPS/FedEx account, can I use that to ship my order?
Yes, simply contact a My Digital Discount representative through our Customer Service page to place an order with your provided shipping account information.

Can I pick up my order at your store?
Yes, for surrounding areas of Upstate New York, including Syracuse, Oswego, Scriba, Mexico, Fulton and Minetto. Please call 315-343-0090 for questions about stock availability before stopping in.

We also offer Local Pick Up during online checkout. Simply place your order on MyDigitalDiscount.com, choose the Local Pick Up shipping method, and a customer service representative will notify you by phone or email when your order is ready.

Return to top


Contact Help

How do I contact someone at My Digital Discount?
You can contact our customer support team via toll-free phone, email or live chat on our Customer Service page.

I was dealing with a specific agent and would like to talk to that person again. How can I contact him/her directly?
Simply call My Digital Discount using one of the numbers on our Customer Service page, ask for the person by name, and you will be transferred to the support staff member of your choice. You can also ask for the agent's personal extension number during your call to directly contact them in the future.

I have a question about my order. What information will I need when I call My Digital Discount?
If you are calling about an existing order that you have placed on MyDigitalDiscount.com, you will need to provide the order number, invoice number or email address associated with your account.

I have a problem and would like to speak to a manager. How can I contact one?
You can contact a manager by calling and requesting to speak with a manager or choosing the "Report a Complaint" option from the Email Us/Leave a Message form on our Customer Service page.

I sent an email to MyDigitalDiscount.com and have not received a response. What should I do?
My Digital Discount's average email response time is within 1 business day. If you have not received a response within 2 business days, please try an alternative contact method on our Customer Service page.

I have not received a confirmation email for my order. What should I do?
You should receive a confirmation email within 24 hours of your purchase. If you do not receive one in that time, please contact our support staff though our Customer Service page for assistance.

There was a problem during checkout. How do I check to make sure that my order went through?
Simply contact our support staff through our Customer Service page to confirm whether your purchase was successful.

I've found a problem or inaccuracy on MyDigitalDiscount.com. Who can I tell?
Please send an email to our design department using our Customer Service page. Choose either Report a Website Issue or Report a Listing Error from the topic pulldown menu on the Email Us / Leave a Message form.

Please provide as much information as possible when describing the issue that you are experiencing, including links, so we can fully investigate the issue at hand to better serve future customers.

Return to top


eBay Store & Auctions

Why are the prices on MyDigitalDiscount.com eBay auctions different than those found on MyDigitalDiscount.com?
Pricing for products in MyDigitalDiscount.com auctions are adjusted in correlation with eBay fees. Due to the low prices we offer on all of our products, any increase in price is simply to cover the cost we incur to list our product on their website. That being said, My Digital Discount also offers product auctions with eBay exclusive pricing where the price is lower than that found on MyDigitalDiscount.com.

Are the products new or refurbished or recertified?
MyDigitalDiscount.com sells both new and recertified/refurbished products on eBay. While the majority of our auctions are for new products, refurbished/recertified products will be clearly labeled in the eBay auction to help avoid any confusion for the buyer.

Do you leave Feedback for customers?
Yes we do. We understand how important feedback is to our customers and make sure to leave feedback for all positive reviews we receive.

Can I contact My Digital Discount directly through MyDigitalDiscount.com for questions regarding my eBay order?
Yes, simply use our Customer Service page to contact a My Digital Discount representative and they will assist you with you with any eBay questions you may have.

Return to top


Amazon Listings

Are the products new or refurbished or recertified?
MyDigitalDiscount.com sells both new and recertified/refurbished products on Amazon. While the majority of our listings are for new products, refurbished/recertified products will be clearly labeled to help avoid any confusion for the buyer.

Can I contact My Digital Discount directly through MyDigitalDiscount.com for questions regarding my Amazon order?
Yes, simply use our Customer Service page to contact a My Digital Discount representative and they will assist you with you with any Amazon questions you may have.

Return to top

 
Express Delivery Notice
All orders necessitating same day shipping must be placed before 3:00 PM EST.
In extreme circumstances an order placed after 3:00 PM EST can be shipped the same day but must be confirmed by phone and may incur a processing fee.
All other orders will be shipped within 0-2 business days of the order date pending product availability.

Navigation

Home Page
Site Map
About Us
Shipping Information
Link to Us
Terms & Conditions
Discontinued Products

Shopping

Store Promotions
Shop by Brand
Shop by Product
New Arrivals
Discount Outlet
Sale Items
Recertified Items

Cart & Account

View Cart
Wish List
Login or Register
Edit Your Profile
Order History
Quantity Pricing
Request a Quote
Forgot Password

Help & Support

Customer Service
RMA Request

Frequently Asked Questions (FAQs)
Technical Support
Manufacturer Links

Store Policies

Returns Policy
Order Cancellation Policy
Price Match Policy
Price Protection Policy
Loaner Policy
Privacy Policy
RunCore Challenge

Stay Connected

All MyDigitalDiscount.com RSS Feeds All RSS Feeds
MyDigitalDiscount.com Blog RSS Feed MY Blog
My Digital Discount Tutorials RSS Feed MY Tutorials
My Digital Discount News RSS Feed MY Digital News
MyDigitalDiscount.com SSD and Computing News RSS Feed MY Computing News
My Digital Discount Photography News RSS Feed MY Photography News
My Digital Discount Deals and Promotions RSS Feed Deals & Promotions

Community

Twitter
Facebook
YouTube

Secure Shopping

COMODO 128 Bit Sercured Encryption  Spacer
Spacer

We Accept

We accept Visa, MasterCard, Discover, Amercian Express, Paypal and Google Checkout
Spacer

We Ship with

We offer UPS and USPS Shipping
Spacer

Shop with us on

Visit our Amazon Storefront

MyDigitalDiscount.com My Digital Discount is not responsible for typographical or photographical errors. All errors are subject to correction.
Prices, offers, and product specifications are subject to change without notice.
All trademarks are the sole property of their respective companies.
Copyright © 2001-2014 MyDigitalDiscount.com. All rights reserved.